Experiências de aprendizagem organizacional nas vivências das equipes de trabalho de saúde em uma cidade do Litoral Piauiense.

Abstract

Work is understood as a dynamic and procedural field in which historical, economic, political and cultural aspects are involved. In this way, team work presents itself as a mechanism for sharing multidisciplinary knowledge. Theoretical foundation: By teams, it is understood that they constitute a group of people who carry out tasks seeking to achieve a common objective. The speed with which events and information persist constitute an accelerated factor in relations with the market and contribute to the development of new needs and aspirations in the profession, based on organizational learning, which is a process in which workers can be restructured and organizations through the expansion of knowledge and capabilities to adapt to the demands of the job market; This highlights the complexity involved in the learning process in teams, which in turn comprises a social phenomenon that develops and changes over time, involving various behaviors. Objective: In view of these observations, the present study aimed to investigate the organizational learning experience of professionals in work teams while carrying out their activities at UBS in a city on the coast of the state of Piauí. Method: The present study is qualitative, exploratory and descriptive. The study included the participation of 19 professionals. The choice of participants took into account the inclusion criterion of being a professional part of a work team at one of the UBS on the Litoral Piauí; among the exclusion criteria – professionals who were on leave, on vacation or who did not agree to participate. As a data collection technique, a semi-structured interview script and a sociodemographic questionnaire were used so that the profile of the participants could be known. The interviews were carried out at the workplaces of the aforementioned participants. Regardless of the situation, during the approach, each UBS worker was asked whether they could participate in a survey carried out by the Postgraduate Program in Psychology at the Federal University of Delta do Parnaíba, and, after acceptance, the respondent had access a Informed Consent, form which he could sign if he agreed. This research was carried out upon request for consent from the Health Department of the City Hall of the city where the research was carried out and approval opinion for the project by the Research Ethics Committee no 5.868.954. The study followed the ethical standards and procedures in accordance with Resolutions 466/12 and 510/2016, both from the National Health Council, which establish the guidelines and regulatory standards for research involving human beings. Data analysis was carried out using the Content Analysis technique proposed by Bardin (2016). Results: The results showed communication and alignment between team members as a fundamental aspect for achieving the established goals, in addition to also showing the performance of tasks on an interdependent basis as a fundamental factor for the functioning of the health service. In relation to learning, the results demonstrated that both formal and informal learning was considered a necessary mechanism for carrying out work in the health sector, taking into account that technologies are constantly changing and professionals must always be up to date. It is suggested that future studies can investigate aspects that remained open, such as the community's perception of team members' belonging; characteristics such as leadership styles and intragroup cohesion in healthcare teams – in order to contribute to expanding theoretical knowledge and fostering the development of organizational strategies that contribute to the work processes and development of workers.