Equipes de Trabalho e Satisfação: Um Estudo Sobre Equipe de Trabalho Multiprofissional na Saúde em Tempos de Pandemia

Abstract

In the course of human history, work has changed according to the time and historical context and, among these changes, many studies are carried out on work teams in organizations, seeking to understand work processes, effectiveness, commitment and satisfaction.Faced with the circumstances of the Covid-19 pandemic (SARS-CoV-2), several teams in the health environment had their work processes modified by emergency situations, since on March 11, 2020 the World Health Organization (WHO) declared as a global pandemic.This theme, despite being contemporary, bears marks of unhealthy work, since the problems experienced by these teams did not start in the pandemic scenario.Thus, the main objective of this research is to know how the dynamics of activities carried out in multidisciplinary work teams, in the context of the pandemic, have been expressed in the experience of satisfaction of health workers.More specifically, the study sought to analyze the working conditions in which the teams are immersed; to know the profile of the teams regarding their work environment in relation to their effectiveness at work; identify the structuring of the activities of multidisciplinary teams as well as the effects of interdependence on task performance; understand the experience of satisfaction in the context of multidisciplinary teams in relation to the challenges generated by the activities, as well as the performance of professionals and the possible rewards achieved; to investigate the perception of the professionals included in the team in relation to: the support of the organization, the exchange between the members, the commitment and justice.The study was carried out with professionals from different areas, members of two multidisciplinary health teams from two public hospitals in Piauí – one team in each hospital. This is a qualitative, descriptive research, with a non-probabilistic and convenience sample; Participants were invited to participate in the study and asked to sign the Free and Informed Consent Form, the study followed ethical standards and procedures, in accordance with resolutions 466/2012 and 510/2016. Semi-structured interviews and a TALP were carried out - both carried out via google meet, according to the availability and interest of professionals and a sociodemographic questionnaire. Data from the interviews and TALP were analyzed using the Content Analysis technique proposed by Bardin (2016).In general, the results demonstrated the performance of the work teams in the pandemic as indispensable for presenting elements that refer to unity, strengthening and cohesion, as well as demonstrating differences between the two teams.In this way, the proposal of this research met the intended objectives and may contribute in some way to the knowledge of the scientific community, to the population and especially to the occupational category in the dynamics of multidisciplinary teams.